FAQ
How to buy.
Purchasing on our site is quick and easy:
1. Browse the catalogue and click on the product you are interested in
2. On the product details page select your size and the colour you prefer
3. Click on "Add to shopping bag"
4. A summary window will open, click on "View shopping bag and proceed to purchase"
5. Enter your delivery address and payment details
You can check and edit the contents of your basket at any time and pay by all major credit cards (MasterCard, Visa, American Express and PostePay) and PayPal.
Do I need register to complete the purchase?
No, you don’t have to register on our website to shop.
However, registration is fast, free, secure and gives you access to many benefits:
- track and receive updates on your orders and review your past purchases
- save your shipping preferences and speed up the checkout process
- request returns and check refunds online
- access exclusive benefits such as promotions and season previews
Can I save my favourite products?
To save your favourite products you need to be a Registered User - create your My Account now.
1. Browse the catalogue and click on the product you are interested in
2. On the product details page select your size and the colour you prefer
3. Add it to your wishlist by clicking on ♡
How can I check the delivery status?
If you are a Registered User, you can track the shipment directly in the “My orders” section.
Otherwise, you will find the Tracking Number in the order confirmation email. This code allows you to track the shipment in real time on the courier’s website.
Can I change my order before it is dispatched?
If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.
Please remember, changes can only be made if the warehouse has not yet processed the order.
In any case, you can request a return for any reason within 14 days of receiving your order. You can find more information in "Exchanges and Returns" and in "Terms and Conditions".
Where can I find a size guide?
On the product details page, you can view the "Size Guide".
For more information please contact Customer Services.
How do I contact your Customer Services Department?
Click on the "Contact Us" item - you can use one of the following methods:
- phone number
- live chat
- email
